Customer & Consumer Insights Specialist

Customer & Consumer Insights Specialist/Manager

Experience: 3+ years
Location: Bengaluru, India

About Us

At The Indus Valley, were on a mission to make Indian kitchens healthier with safe, toxin-free cookware rooted in Indian tradition. We serve 10 lakh+ customers and are backed by leading venture capital firms.

Why This Role Matters

Youll be the voice of the customer, uncovering consumer needs and behaviors and translating them into actionable insights that shape products, marketing, and business strategy.

Key Responsibilities

• Consumer Research: Lead quantitative and qualitative research including consumer interviews, surveys, focus groups, home visits, product testing, and consumer studies.
• Customer & Field Research: Conduct customer interactions, home visits, market visits, and field studies to understand real-world product usage and consumer behavior.
• Research Planning & Execution: Define research objectives, methodologies, questionnaires, sampling approaches, and execute research projects end-to-end.
• Consumer Behaviour & Trendspotting: Identify emerging consumer needs, behaviors, trends, pain points, and opportunities through research and customer data.
• Data Analysis & Synthesis: Analyze research findings, NPS, customer feedback, CRM trends, and other relevant data to identify meaningful patterns.
• Insight Generation: Translate research findings into clear, actionable insights that can support product, marketing, communication, and business decisions.
• Cross-Functional Collaboration: Work closely with Product, Marketing, Design, and Business teams to bring the consumer voice into strategic discussions.
• Insight Reporting: Create clear and concise insight decks, reports, dashboards, and presentations for stakeholders and leadership.

What Were Looking For

• 3+years of relevant experience in consumer insights, market research, customer research, or a related field.
• Experience working with research agencies such as Kantar, Ipsos, NielsenIQ, GfK, Toluna, or similar organizations is preferred.
• Strong understanding and hands-on experience in qualitative and quantitative research methodologies.
• Strong analytical thinking and the ability to convert consumer feedback and data into actionable business insights.
• Excellent communication, storytelling, and presentation skills.
• Strong curiosity and empathy with the ability to ask the right questions and uncover deeper consumer needs.
• Comfortable with fieldwork, customer interviews, home visits, market visits, and product testing.
• Proficiency in Excel/Google Sheets, presentation tools, and survey/research platforms.
• Experience in D2C, FMCG, consumer products, retail, or related categories will be an advantage.

Interested folks can share your resume to [email removed]