Customer Compliance Associate

About The Role

Dodo Payments is a merchant of record. Questions about what we can support, for whom, in which

markets and on what terms come up constantly: in sales calls, in partnership conversations, and from

merchants writing in to support. Today they all route to one person, which slows deals down.

This role is the compliance seat in those rooms, and the compliance counterpart to the sales team.

Part of the job is finding the workable path for a customer we want. The other part, equally important,

is holding the line when what is being promised is not something we can deliver.

Responsibilities

• Be the compliance voice in commercial rooms. Join sales and partnership calls where tax,
  
  

compliance, acceptance or onboarding questions come up, and make sure what gets

promised is something we can actually deliver

• Work out the compliant path for larger and more complex accounts, in consultation with the
  
  

Risk function where a case turns on risk assessment, and propose the route for sign-off by the

Head of Compliance & Legal

• Support the CX team on merchant queries touching compliance, acceptance or onboarding,
  
  

so they get answered rather than escalated by default

• Support onboarding for complex and higher-risk merchant segments, from initial assessment
  
  

through to the documentation and conditions required

• Translate the internal framework, meaning the MAP, our acceptance policy, risk criteria and
  
  

merchant of record obligations, into answers a merchant or a salesperson can act on

• Build repeatable onboarding frameworks for complex and higher-risk segments, and route the
  
  

genuinely novel question for a decision rather than improvising an answer

Requirements

• 2–4 years in policy, regulatory affairs, compliance, or a commercial role with substantial
  
  

regulatory content. Policy think tanks, regulatory consulting, industry associations and

in-house teams are all relevant backgrounds

• The ability to learn a framework properly and then explain it simply, live, to people who are not
  
  

specialists and need a usable answer

• Comfortable operating in ambiguous, deal-facing situations where the compliance path is not
  
  

already defined

• A commercial instinct paired with a spine. You should care whether the deal moves, and
  
  

be willing to say no to a room that wants to hear yes

• Sound judgement about the limits of your own authority: confident answering what you know,
  
  

Disciplined About Escalating What You Do Not

• No legal qualification required. Prior exposure to payments, fintech, or regulated or restricted
  
  

categories is a strong plus

Please Note

• This is not a back-office or documentation-only role. It is deal-facing and customer-facing, and
  
  

much of it happens live in conversation rather than in documents

• You will not be setting policy on day one. Acceptance positions and risk appetite are set
  
  

by the Head of Compliance & Legal. Scope to shape the policies themselves opens up over

time, on the strength of the judgement you demonstrate

• This is not merchant risk operations, AML alert review or transaction monitoring
  
  

What Good Looks Like (3–6 months)

• New categories and customer types unlocked for onboarding, with the case for each worked
  
  

up and documented

• Larger and more complex accounts onboarded, with the compliance path defined before the
  
  

deal closes rather than after

• Compliance and tax questions answered by you on the call, without escalation on anything
  
  

routine

• Higher-dispute merchants have a consistent, repeatable onboarding path, and CX can handle
  
  

the recurring queries directly

What You Will Get Out Of It

• A commercial seat inside a compliance function, at a merchant of record operating across
  
  

multiple jurisdictions

• Direct customer and partner exposure from day one
• Practical grounding in cross-border payments regulation, card scheme rules and merchant of
  
  

record structures, learned on live cases

• A route into shaping the policies themselves. Earned rather than given, but the person in this
  
  

seat is the obvious candidate for it

Compensation & Benefits

• Health and accidental insurance
• Clear growth path based on performance
  
  

Skills: sales,customer,onboarding,compliance