Customer Collaboration Manager
Diageo · Gurugram · onsite · Posted 37d ago
Undisclosed20–25 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The role offers you the opportunity to work in an international team, experiencing the diversity that is the GT business. Operating in a diverse, dynamic environment, this role functions across a multi-country, multi-currency and multiple time zonal setting, serving a wide diversity of customers and operating in a complex mix of regulatory environments.
Global Travel operates with c.900 SKU s, 21 sourcing plants and a mixture of primary (export) and secondary supply chains.
Position overview
Deliver our customer collaboration roadmap through:
- Managing the customer relationship to deliver on target service metrics and optimise route to market for our key India and Middle East customers
- Work with Customer, planning, Customer services and commercial sales teams to build a robust relationship to drive agreed customer & Diageo outcomes on service, growth and joint value creation
- Ensure CS team and customers execute range changes and innovations flawlessly
- Co-ordinate necessary in market re-work requirements
- Ensure all order fulfilment issues are reported managed and reviewed weekly to ensure optimal delivery on time for all customer orders including order management rules, transport lead time and adherence to Supply Chain required rules(MOQs, CFR, Lead time.)
Deliver the value creation agenda for Global Travel through:
- Ownership and delivery of Customer projects to drive cost, efficiency and productivity
- Implement cost to serve processes with key accounts to reduce end to end costs and simplified replenishment models
- Review our existing RTM s/network by region and identify opportunities to simplify/codify
- Partner with Global Brands Supply on future tramlining initiatives, own the proposal, commercial alignment and implementation
- Define and implement process for ongoing portfolio management to deliver simplified assortment
Top Accountabilities
- Drive improvement in key service metrics for GT Customers within Region
- Owns and develops relationship with GT commercial teams
- Manage GT Inventory levels ensuring SLOB management in control
- Collaborate with the Market planning & operations export team to ensure OTIF supply for GT
- Partner with Planning and Logistics teams, & customers to identify and implement cost to serve opportunities including INCOTERMS reviews and impact to payment terms
- Work closely with central Planning functions to deliver all customer metrics & manage in month demand fluctuations closely with Commercial, Customer, Planning & Finance
- Resolve customer specific Supply Chain issues to minimise service & availability disruption
- Customer service: Ensure brilliant partner management with and own GT improvement agenda with CS teams in your region
- Provide key account insights to demand planning as input to the monthly cycle - changes to customer sourcing/SC s, concession changes & customer consolidation
- Work with Commercial teams to drive collaboration and communication supporting and driving collaborative Customer forecasting monthly with the customers to drive plan stability for supply.
- Work directly with Commercial teams in region to ensure day to day delivery of operational needs and to be supply point of contact for the region for non-collaboration customers
Key Metrics
- Market Share / NSV growth
- Service As Measured By Customer (SAMBC)
- Case Fill Rate (CFR)
- OTIF (On time in full)
- Lead time to delivery
- COGS (meet reduction targets)
- IBP (Forecast accuracy & Bias) reporting increase visibility
Qualifications and experience required
- Excellent influencing, partner engagement and interpersonal skills
- Exceptional communication skills - verbal, written and presentation
- Solid understanding of end to end supply chain operational processes e.g. DRP, MPS, inventory, conversion, logistics and customer service
- Experience in customer collaboration within a supply chain environment
- Numerate with broad statistical, analytical skills and attention to detail
- 3 years + Supply Chain planning experience in CPG (Demand Planning, Supply Planning, SMR, Logistics)
- Experienced user of a planning system (e.g. SAP APO preferred)
- Supply Chain experience/exposure preferable
- Customer service / Planning / Logistics experience
- Order management and SAP Reporting
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceSAPdemand planningsap apoPortfolio ManagementSupply ChainCustomer RelationshipOrder ManagementoperationsForecasting
About Diageo
Diageo
Beverage
3k+
employees
1997
29 years old
London
United Kingdom (UK)
About
Global spirits leader with over $20 billion revenue, home to iconic brands across 180+ markets.
Industries
Manufacturing
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