Customer Care Trainer

Roles and Responsibilities

• Design and deliver customer care training programs for clients, focusing on soft skills such as communication, empathy, and problem-solving , Call Making , Customer care Etc.
  
• Develop product knowledge modules to enhance Customer support performance of staff through effective product training.
  
• Collaborate with subject matter experts to create engaging learning materials and assessments.
  

Desired Candidate Profile

• 2-7 years of experience in BPO/call center industry or related field (customer service training).
  
• Excellent communication, presentation, and interpersonal skills.
  
• Ability to design interactive training programs using various methodologies.

• Candidates interested can share cv with [email removed]/[phone removed]-W.A