Customer Care - Team Leader

Role Responsibilities:

1. Manage and oversee daily activities of the customer care team.
2. Motivate and train team members to achieve targets.
3. Conduct performance reviews and provide constructive feedback.
4. Foster a positive and collaborative team environment.

Key Deliverables:

1. Achieve customer service targets and KPIs.
2. Ensure high team productivity and morale.
3. Enhance customer satisfaction through effective issue resolution.
4. Drive continuous improvement in team operations.