Customer Care Team Lead
Fourc Gemtech · Mumbai · onsite · Posted 27d ago
₹4.8L - ₹7.2L PA5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Lead a customer care team supporting US customers via email & chat.
- Drive team performance, QA, SLAs and process improvement.
- Day shift, hybrid role with no night shifts.
- Experience in international BPO/e-commerce non-voice support preferred.
Perks and benefits
Flexi working, Performance bonusSourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer SupportEnglishBpo Customer ServiceComplaints