Customer Care Support

We are looking for a highly skilled and dedicated Customer Care Support professional with 0-2 years of experience to join our team in Cuttack. The ideal candidate will have excellent communication skills and a strong customer focus.

Roles and Responsibilities :

• Provide exceptional customer service and support through various channels.
• Manage customer complaints and escalations professionally and promptly.
• Develop and implement effective solutions to improve customer satisfaction.
• Collaborate with internal teams to resolve complex customer issues.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Maintain accurate records of customer interactions and transactions.

Job Requirements :

Qualifications: Graduate/Postgraduate/MBA(sales,marketing)

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Proficient in using computer systems and software applications.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information.
• Skills: Customer Care, Customer Focus, Escalation Management.
• Salary: Competitive salary and benefits package.