Customer Care Specialist
The Maverick Group Co · Bengaluru · hybrid · Posted 9d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
Manages day-to-day customer service operations, handles direct inquiries and complaints, and bridges the gap between customers and internal company departments
Preferred candidate profile
- Customer Support & Communication: Answer phone calls, emails, live chats, and face-to-face inquiries, acting as the primary point of contact for clients.
- Complaint & Issue Resolution: Investigate and resolve customer complaints regarding billing, product quality, policies, or service delays
- Data and Record Management: Maintain customer databases, update master account data, and track customer feedback or interaction logs using CRM tools.
- Process Improvement: Analyze customer satisfaction metrics and help refine workflows to deliver a smoother customer experience
Key Skills
- Communication:
- Technical Proficiency
- Problem solving and Empathy
- Organization
Sourced from naukri