Customer Care Senior Analyst
NTT DATA BUSINESS SOLUTIONS · Bengaluru · onsite · Posted 62d ago
Undisclosed1–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
The position requires a positive and customer friendly attitude. The successful candidate will demonstrate enthusiasm and a keen interest to learn and keep up to date with relevant new product releases and developments. You will have an ability to use acquired troubleshooting and technical skills in identifying root cause and resolution of issues, and will provide 2nd level support for Oracle Hospitality applications, with a focus in providing solutions and troubleshooting product defects. This team works closely with our Cloud Operations, Sustaining Engineering Development teams.
Responsibilities - Provide 2nd line support globally for Oracle Hospitality customers and partners
- This includes (and isn't limited to): OPERA V5 PMS (Property Management System); OPERA CLOUD PMS (Property Management System); RA (Report Analytics); OHIP (Hospitality Integration Platform); OPERA OXI (Exchange Interface); OPERA OEDS (Electronic Distribution Suite, such as OWS, ADS, GDS, HTNG, Kiosk)
- Work very closely with other teams (L1, AMS, SE/Dev, CCSM) to deliver quality customer service
- Keep up to date with new releases and new functionality
- Identify and report back root cause and resolution of major incidents to avoid recurring issues
- Adhere to Global L2 Support standards and processes
- Actively participate in building Oracle Knowledgebase
- Committed to the delivery of outstanding service to customers
Sourced from naukri
Skills
Customer ServiceL2 SupportCloud OperationsTroubleshootingoperaCustomer CarePMSintegration platformAnalyticsOracle DBKioskHospitalityProperty Management SystemcloudoperationsGDS
About NTT DATA Business Solutions
NTT DATA BUSINESS SOLUTIONS
IT Services & Consulting
4k+
employees
1989
37 years old
Hyderabad / Secunderabad, Telangana
India
About
NTT DATA Business Solutions helps clients innovate and transform through expert SAP solutions, advisory, implementation, and managed services.
Industries
IT Services & Consulting
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Culture
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