Customer Care Representative

Role & responsibilities:

• Answer incoming calls, emails, and messages from customers and patients
• Provide clear, polite, and accurate information about healthcare services
• Resolve customer queries and complaints professionally and efficiently
• Schedule appointments and update customer records in our system
• Follow up with customers to ensure satisfaction and continuity of care
• Collaborate with team members and supervisors across multiple time zones
• Meet daily service targets (realistic, achievable goals)
• Escalate complex issues to the appropriate department when needed
• Maintain confidentiality of patient and customer information

Desired profile:

• Excellent verbal and written communication skills with a polite, professional, and customer-focused approach.
• Strong customer service skills, with the ability to handle customer and patient queries, complaints, and concerns patiently and efficiently.
• Basic understanding of healthcare services, patient support, appointment scheduling, and customer care processes.
• Good problem-solving and decision-making skills, with the ability to resolve routine issues and escalate complex cases appropriately.