Customer Care Representative
Believe Digital · Mumbai · onsite · Posted 42d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Description
As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.
- Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat)
- Master TuneCore s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release
- Maintain a customer satisfaction score of 85% or higher
- Handle a high volume of requests, averaging 60+ tickets per day
- Work with external partners (DSPs, payment partners etc) to resolve issues for artists
- Identify and report technical bugs to our product teams
- Offer insights and ideas on process development to help optimize the team s workflows
- Other duties as required by department leadershi
Qualifications
- At least 2 years of experience working in a high-volume support or customer service environment.
- Knowledge of current music and technology industry trends.
- Clear, concise, and warm communication, both written and verbal (internally and externally).
- Working knowledge of Mac or Windows, Slack, Google Suite, and other common day-to-day SaaS tools.
- Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.
- Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.
- Adaptable and comfortable managing change in a dynamic work environment.
- Professional, consistent, and positive can-do attitude
- Works well both independently and as part of a team.
- Experience with Zendesk or similar ticketing platforms is a plus.
- Experience with technical troubleshooting and bug reporting is also a major plus.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactionTroubleshootingTechnical TroubleshootingworkflowsCustomer Carezendeskprocess developmentLive ChatBug ReportingSocial MediaSAASticketing
About Believe Digital
Believe Digital
Internet
2011
15 years old
Paris
FR
₹16.1L PA avg
Avg at Believe Digital
About
Believe is one of the worlds leading digital music companies. Believes mission is to develop independent artists and labels in the digital world by providing them the solutions they need to grow their audience at each stage of their career and development. Believes passionate team of digital music experts around the world leverages the Groups global technology platform to advise artists and labels, distribute and promote their music. Its 1,651 employees in more than 50 countries aim to support independent artists and labels with a unique digital expertise, respect, fairness and transparency. Believe offers its various solutions through a portfolio of brands including TuneCore, Nuclear Blast, Na?ve, Groove Attack and AllPoints. Believe is listed on compartment A of the regulated market of Euronext Paris (Ticker: BLV, ISIN: FR0014003FE9)
Industries
Internet
Employee ratings
10 reviews
2.8/ 5
Culture
2.6
Career growth
2.2
Work-life
3.1
Employees rate it well for
Work-Life Balance32Compensation & Benefits30
Find them on