Customer Care Representative

• Any Graduate/Diploma ITI with Minimum 1-2 experience is customer service
• Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
• Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
• Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
• Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
• Understand customersrequirements and create opportunities to cross sell relevant products/ services
• Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
• Engage in creating awareness about appropriate loan utilization/savings to the customers
• Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
• Maintain current knowledge of company products and services, applicable regulations KYC/AML norms

Location - New Delhi,Nagar,Bharatpur,Dausa,Faridabad,Khurja,Meerut,Ajmer,Tonk,Kota,Bundi,Jaipur,Kishangarh,Roorkee,Dehradun,Jodhpur,Palin,Chandigarh,Rewari,Agra,Firozabad,Modinagar,Hapur,Yamuna,Abohar,Hisar,Jind,Bhiwani,Rohtak,Ganganagar,Hanumangarh,Sirsa,Panipat,Ludhiana,Jalandhar,Rupnagar,Sangrur,Amritsar,Patiala,Vikas,Indore,Bhilwara,Kaithal,Guna,Jhajjar,Khargone,Khandwa,Nagda,Narwana,Mandasa,Gidderbaha,Muktsar,Kotputli,Barara,Mathura,Hathras,Moradabad,Fatehabad,Barwani,Dhamnod,Gwalior,Ellenabad,Samrala,Narnaul,Goniana,Bathinda,Alwar,Sangamner,Raipura,Bilaspur,Rajnandgaon,Sohna,Gurugram,Kanpur,Indira,Lucknow,Prayagraj,Varanasi,Chowk,Bhopal,Dwarka,Rampur,Muzaffarnagar,Udaipur,Gorakhpur,Jhalawar,Rohini,Dehli,Baran,Janakpuri,Panchkula,Basti,Rudrapur,Haldwani,Hardoi,Ballia,Jaunpur,Neem,Thana,Sikar,Kekri,Deoli,Aligarh,Shikohabad,Malout,Bulandshahr