Customer Care Representative

Role & Responsibilities -

• This role is responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates.
• Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
• Understand customers requirements and create opportunities to cross sell relevant products/ services
• Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
• The incumbent will work on addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ.

Job Locations - Chakala, Koparkhairne, Bhiwandi, Swargate, Morbi, Godhra, Nava Vadaj

Interested Candidates can share their CV's at [email removed]