Customer Care Representative

JOB TIMINGS - 10:30 AM - 8:30 PM

Job Summary

We are looking for a Customer Care Representative who will be responsible for handling customers through phone calls, WhatsApp, and in-person interactions. The candidate will manage product-related enquiries, understand customer requirements, provide accurate product information, coordinate internally, and ensure a smooth customer experience from enquiry to order completion.

Key Responsibilities

• Handle incoming and outgoing calls related to products, availability, pricing, orders, and customer requirements.
• Attend customers visiting the firm and understand their requirements professionally.
• Understand customer requirements and suggest suitable products based on their needs.
• Coordinate with the sales, warehouse, and management teams regarding product availability and orders.
• Maintain proper records of customer enquiries, orders, follow-ups, and complaints.
• Follow up with customers regarding quotations, pending orders, deliveries, and requirements.
• Handle customer complaints and coordinate with the concerned department for timely resolution.
• Communicate professionally with customers through phone, WhatsApp, and other communication channels.
• Maintain regular follow-ups with existing customers and support customer relationship management.
• Coordinate with the warehouse team to confirm stock availability and product dispatch status.
• Maintain a polite, professional, and customer-friendly approach at all times.

Required Skills & Qualifications

• Good communication and interpersonal skills.
• Comfortable communicating with customers over the phone and face-to-face.
• Basic knowledge of MS Excel and computer operations.
• Ability to understand and explain product details clearly.
• Good follow-up and customer-handling skills.
• Ability to coordinate effectively with different teams.
• Basic knowledge of CRM/Odoo or willingness to learn.
• Hindi and English communication skills preferred.
• Prior experience in customer service, sales, textiles, event supplies, or a related industry will be an advantage.