Customer Care Representative

Job Summary


Responsibilities

• Review clinical intakes.
• Identify clients needs and match the appropriate provider with client using our proprietary database.
• Recruit counsellors and attorneys to the Workplace Options network.
• Enter provider information into our database/case management system.
• Maintain strict confidentiality of our clients information.
• Communicate provider information to our clients.
• Proactively manage caseload.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills

• Bachelor s Degree required.
• Able to work in a fast-paced work environment.
• Able to Multitask while maintaining a high level of quality and productivity.
• Able to navigate proficiently in varying databases and on the internet.
• Able to work effectively as a team member in a team environment.
• Proficiency with proprietary and unique software applications.
• Flexibility to adapt to the work volume and flow during peak times.
• Excellent interpersonal, written, and oral communication skills.
• Well-honed research skills - can perform web research creatively, quickly and efficiently.

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