Customer Care Representative
Nexus Pain Management Center · Bengaluru · onsite · Posted 61d ago
About a minute. You'll make an account on the way through.
About this role
Role & responsibilities
* Make outbound calls to patients using *mobile phones*.
* Handle inbound patient calls and understand their requirements.
* Explain available consultations, treatments, and center services to patients.
* *Generate and schedule patient appointments* at the appropriate Nexus center.
* Follow up with patients who have shown interest but have not yet booked an appointment.
* Follow up with patients regarding scheduled appointments and encourage them to visit the center.
* Contact previous patients for follow-ups and future consultation requirements.
* Maintain daily records of calls, appointments generated, follow-ups, and patient responses.
* Coordinate with the respective center/front-office team regarding confirmed appointments.
* Ensure maximum conversion of enquiries into appointments and patient visits.
* Maintain professional and polite communication with patients at all times.
* Achieve assigned *daily/weekly/monthly calling and appointment targets*.
* Escalate important patient queries or concerns to the concerned team.
Sourced from naukri