Customer Care Officer

Role & responsibilities

• Greet the patient/relatives/guest in a polite manner.
• To answer queries and provide information to visitors & patient coming at the counter or on telephone , determine their needs and guide them accordingly
• To understand and apply knowledge of medical terminology to make accurate bill in terms of correct entry
• To coordinate with all the departments for smooth functioning of reception/OPD
• To follow protocol strictly as per JCI
• To admit patients as soon as possible to avoid delay and reduce waiting time
• To arrange PCA to drop patients to room/ ward/OPD
• To make monthly data and submit it periodically
• To courier patient report whenever patient gives request
• To exercise high degree of tact and poise and to overcome language barriers especially when dealing with international patients.
• To submit credit bills regularly
• To think independently and exercise ones own judgment in determining actions during emergencies and challenging situations. For E.g. If a patient needs emergency attention, the staff should sense that and send the patient immediately to EMR
• To have sympathetic approach towards patients/relatives at all times
• To actively participate in all quality and patient safety improvement activities across the organization
• To participate comprehensively in all quality program
• Any other jobs assigned by superior.

Preferred candidate profile

immediate joinee