Customer Care Manager

Roles and Responsibilities :

• Manage customer complaints and issues in a timely and professional manner to ensure high levels of customer satisfaction.
• Develop and implement effective strategies to resolve complex customer escalations, ensuring minimal impact on business operations.
• Collaborate with internal teams to identify root causes of recurring issues and develop solutions to prevent future occurrences.
• Analyze data to track key performance indicators (KPIs) related to customer satisfaction, resolving time, and first-call resolution rates.

Job Requirements :

• 5-8 years of experience in CRM management or similar role within the telecom/ISP industry.
• Strong understanding of TAT management principles and practices for efficient issue resolution.
• Proven ability to manage multiple priorities simultaneously while maintaining attention to detail and meeting deadlines.