Customer Care Manager
Maruti Suzuki India Limited · Kolhapur · onsite · Posted 49d ago
Undisclosed9–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Manage and supervise a team of customer care representatives to ensure high-quality service delivery.
- Develop and implement effective customer care strategies to enhance customer satisfaction.
- Handle customer complaints and resolve issues professionally and promptly.
- Collaborate with other departments to improve overall customer experience.
- Analyze customer feedback and suggest improvements to processes and procedures.
- Ensure compliance with company policies and procedures in all customer interactions.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactioncrmCustomer Careservice deliverycustomer feedbackCustomer ComplaintsCommunication Skillscompliance
About Maruti Suzuki
Maruti Suzuki India Limited
Automobile
18.2k+
employees
1981
45 years old
New Delhi, Delhi
headquarters
₹11.7L PA avg
Avg at Maruti Suzuki
About
Experiences fuelled by innovations, forward-thinking, and a commitment to bring the best to Indian roads. Since the iconic Maruti 800 was launched in 1983, the company has been spearheading a revolution of change. Turning an entire country’s need for driving, into its love for driving.However, tastes and demands keep evolving with each new generation of Indians. This has not been looked at by Maruti Suzuki as a challenge, but as an inspiration to go beyond traditional boundaries of car-making. Infusing design and technology is one such step it has taken to make its cars meet new-age expectations smoothly.Today, Maruti Suzuki has its eyes set firmly on the possibilities of tomorrow. And everybody is invited on this journey. The Company employs over 13000 people (as of 31st Mar’13). Its sales and service network are the largest among car manufacturers in India with over 1300 sales outlets (across 960 towns and cities) and over 3000 service centers (covering 1445 towns and cities). Besides serving the Indian market, Maruti Suzuki also exports cars to several countries in Europe, Asia, Latin America, Africa, and Oceania.
Industries
AutomobileManufacturing
Employee ratings
10 reviews
4.1/ 5
Culture
2.5
Career growth
2.6
Work-life
2.3
Employees rate it well for
Job Security43Compensation & Benefits42
Find them on