Customer Care Manager (Global)

At Lexroom, http://Lexroom.ai we set the bar for legal AI - clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We're scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose.

Why Lexroom.ai http://Lexroom.ai?

• Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe.

• Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition.

• Deliver Meaningful Results: Your work will directly influence how legal professionals operate - faster, clearer, and more efficiently.

At Lexroom http://Lexroom.ai, we leave buzzwords behind. Here, you'll build something that lasts: a trusted platform, a strong reputation, a new standard for the legal world.

Your Key Responsibilities

• Own Customer Care in Italy: lead the existing Customer Care team, overseeing day-to-day operations, team management, hiring, and initiatives to drive customer satisfaction and retention.

• Lead Lexroom's Customer Success expansion into new geographies: set up local teams, design and roll out new initiatives, and ensure playbook delivery as Lexroom enters new markets - working in close coordination with the teams already leading international expansion.

• Act as a key point of reference for Customer Care both locally and internationally, ensuring consistency of standards, processes, and customer experience across markets.

Requirements:

• 7-8+ years of experience within Customer Success, Customer Care, or Support functions.

• 2-3+ years of experience as a people manager, ideally within Customer Success, Customer Care, or Support functions.

• Proven experience managing teams both locally and internationally - you know how to lead in-country operations while coordinating across geographies.

• Must have: experience working in international (EU) contexts.

• Experience operating in a scale-up / hyper-growth environment.

• You have a proactive mindset, love solving problems, and enjoy working in a fast-growing startup environment.

• Fluent in Italian and English.

Reporting Line This role reports directly to the Head of Customer Success.

What Sets Us Apart - An Exceptional Team At Lexroom.ai http://Lexroom.ai, you'll work alongside top talent in tech and legal AI. Our focused teams operate with purpose and autonomy, so every contribution delivers visible results. You'll collaborate with people who pair innovation with rigor, curiosity with discipline, ambition with depth.

Growth that Matters We hire exceptional people to make a difference - and we give them space to lead. Your work will shape the future of legal technology and set new standards for the field. Impact is defined by vision and execution, not by age or title. If you're ready to take responsibility, you'll find real opportunities to grow and lead high-stakes projects.

Rewarding Your Contribution - We value excellence and share success:

• Annual Salary Range: €45.000 - €60.000

• Equity Package: Align your growth with the company's long-term success.

Benefits That Matter

• Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.

• Meal Vouchers: Daily support to make your lunch breaks easier.

• Corporate Welfare: An annual tax-free allowance in shopping vouchers to support your personal well-being

• Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

At Lexroom http://Lexroom.ai, ambition meets discipline and purpose. We're not just building a product - we're setting a new standard for the legal world. If you're ready to contribute to something lasting and meaningful, we'd love to hear from you.