Customer Care Executives

MDINDIA HEALTH INSURANCE TPA PVT LTD is looking for CUSTOMER CARE EXECUTIVES to join our dynamic team and embark on a rewarding career journey

• Handling customer inquiries and resolving issues via phone, email, or chat
• Providing product and service information to customers and assisting them with their needs
• Responding promptly to customer complaints and escalating issues as needed
• Maintaining accurate and up-to-date customer records and documentation
• Processing orders, refunds, and exchanges as required
• Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products and services to customers
• Conducting customer satisfaction surveys and gathering feedback to improve the customer experience