Customer Care Executive

Roles and Responsibilities:

- Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.

- Actively follow up with internal cross-functional teams to resolve customer complaints.

- Prepare weekly, fortnightly, and monthly MIS reports.

Preferred Background and Experience:

- 0-1 years of experience in a customer-handling role.

- Educational background: Graduation.

- Excellent written and oral communication skills with a strong command of English.

- Proficiency in MS Word and MS Excel.