{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Executive","description":"

Job Description: Customer Care Executive

Job Summary:
The Customer Care Executive is responsible for handling customer inquiries, processing orders, resolving complaints, and coordinating with the sales, production, and dispatch teams to ensure timely delivery and customer satisfaction.

Key Responsibilities:

Respond to customer calls, emails, and messages.
Process customer orders and provide order updates.
Resolve customer complaints and escalate issues when required.
Coordinate with internal teams for timely dispatch and delivery.
Maintain customer records in the ERP/CRM system.
Follow up with customers to ensure satisfaction.

Qualifications & Skills:

Graduate in any discipline.
13 years of customer service or sales support experience (manufacturing/FMCG/agri industry preferred).
Good communication, problem-solving, and computer skills.
Knowledge of MS Office, Excel and ERP/CRM systems is an advantage

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