{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Executive","description":"

Role & responsibilities :

Handle customer inquiries via phone calls, emails, or chats to resolve their concerns and provide excellent customer service.
Provide accurate information about products/services to customers through effective communication.
Identify opportunities for upselling/cross-selling of relevant products/services based on customer needs.
Maintain a high level of professionalism while interacting with customers, adhering to company policies and procedures.
Escalate complex issues to senior team members or supervisors when necessary.

Preferred candidate profile

0-2 years of experience in a similar role (customer care executive).
Excellent communication skills in English language (written & spoken).
Ability to work on night shifts (rotational) from Monday to Saturday.
Strong problem-solving skills with attention to detail and ability to multitask
Job location- Gurugram
Work from office

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