{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Care Executive","description":"

Role & responsibilities ;-

Handle and resolve customer complaints and escalations in a timely and effective manner through voice calls, emails, and live chat.

Understand customer concerns, identify root causes, and provide accurate solutions or alternatives.
Maintain a high level of customer satisfaction by ensuring swift and empathetic communication.
Collaborate with internal teams (support, technical, logistics, etc.) to resolve issues effectively.
Log and track interactions and resolutions accurately using CRM systems.
Follow communication procedures, guidelines, and company policies. • Provide feedback and suggestions for process improvements to reduce repeat complaints.
Escalate unresolved issues to appropriate departments or higher authorities when necessary.

Preferred candidate profile

We are seeking a proactive and empathetic Customer Care Executive to manage and resolve customer complaints and escalations across multiple channels voice, email, and chat. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to maintain professionalism under pressure.

","datePosted":"2026-06-23T00:00:00.000Z","validThrough":"2026-08-22T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4240168"},"url":"https://myjobb.ai/jobs/customer-care-executive/4240168","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Vishal Mega Mart","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vdmlzaGFsLW1lZ2EtbWFydC1vcmlnaW5hbC5qcGc.webp","sameAs":"https://www.vishalmegamart.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gurugram","addressRegion":"Haryana","addressCountry":"India"}}]}