Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls, emails, or chats.
• Process transactions, update records, and maintain accurate documentation of customer interactions.
• Collaborate with team members to achieve sales targets and improve overall performance metrics.
• Provide excellent customer service by being empathetic, patient, and professional at all times.

Job Requirements :

• 0-3 years of experience in BPO customer service or related field.
• Strong communication skills for effective interaction with customers over the phone or through digital channels.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Basic computer knowledge for navigating software applications used in the blended process.