Customer Care Executive

Dear Candidates,

We have an exciting opportunity with Paytm for the position of Customer Support.

Job Details:

• Skill Combination: Customer support
• Experience: 0 to 4 years
• Job Location: Mumbai
• Work Mode: Work from Office (6 days- WFO)
• Shift Timings: 9:30 AM to 6:30 PM
• Notice Period: Immediate Joiner
• Interview Process: 1 Rounds (Virtual)
• Qualification: Any Degree

Note: This is not the walk-in interview. After HR select Paytm team will connect with you and share the interview invite with you.

Job Description:

Key Responsibilities:

• Handle inbound and outbound customer calls
• Respond to customer queries via email, chat, and other digital platforms
• Provide accurate information on products, services, and policies
• Troubleshoot issues and escalate when required
• Maintain professionalism and ensure customer satisfaction
• Document interactions and follow up as needed
• Collaborate with internal teams to improve service quality
• Meet KPIs and SLA targets
• Adhere to company policies and processes

Skills & Qualifications:

• 24 years of experience in voice and non-voice customer service
• Manage multiple chats/emails/calls simultaneously
• Excellent communication skills in English (written and verbal)
• Strong problem-solving abilities
• Ability to multitask efficiently
• Familiarity with CRM tools is an advantage
• Comfortable working in a fast-paced environment
• Willingness to work rotational shifts (6 days/week)
• Good interpersonal and teamwork skills
• Candidates with hands on experience on AI tools would be preferred.

If you are interested in this opportunity, please reply to this email with the following details along with your updated resume ([email removed]):

• Total Experience:
• Relevant Experience in Customer support:
• Current CTC:
• Expected CTC:
• Notice Period / Last Working Day:
• Current Location:
• Are you comfortable for 6 days WFO:

We will connect with shortlisted candidates for further discussions.

Disclaimer: Please ignore this mail if this role doesnt matches your Job Profile.

Looking forward to hearing from you.

Regards,

Naukri Expert Assist