Customer Care Executive
Cultfit · Bengaluru · onsite · Posted 7d ago
About a minute. You'll make an account on the way through.
About this role
Role Overview;
The Customer Experience will play a dual role in supporting customer queries and contributing to growth initiatives. This role requires strong communication skills, problem-solving ability, and a customer-first mindset.
Key Responsibilities;
Customer Experience:
* Handle customer queries via chat, email, and calls in a timely and professional manner
* Resolve issues related to memberships, bookings, payments, and app usage
* Maintain high customer satisfaction (CSAT) scores
* Escalate complex issues to relevant teams when needed
* Keep records of customer interactions and feedback
Required Skills & Qualifications:
* Bachelor's degree in any discipline
* Strong verbal and written communication skills
* Customer-centric attitude with empathy and patience
* Basic understanding of CRM tools and customer support platforms
* Ability to multitask and work in a fast-paced environment
* Prior experience in customer support, sales, or growth roles
* Familiarity with fitness/wellness industry
What We Offer:
* Competitive salary + incentives
* Training and growth opportunities
* Fun, dynamic work environment
* Health and life insurance
* PAN India Cult Gym Pass
Working Conditions: The role is based in the office 6 Days, with rotational weekoff.
Interested candidates can apply with an updated CV. Please include your current salary, expected salary, notice period, and availability for an interview.
Contact Details: [phone removed] or [phone removed]
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IN
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