Customer Care Executive

About the Company

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

About the Role

We are looking for a Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a good communicator, patient listener, and problem solver.

Responsibilities

• Handle incoming calls, emails, chats, and social media queries from customers.
• Provide accurate product/service information and resolve customer concerns promptly.
• Maintain records of customer interactions and update CRM systems.
• Coordinate with internal teams to resolve escalated issues.
• Follow up with customers to ensure their concerns are resolved.
• Suggest process improvements to enhance customer experience.

Qualifications

• 1–2 years of experience in customer service, preferably in FMCG, D2C, or e-commerce.

Required Skills

• Excellent verbal and written communication skills in English and Hindi.
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools.

Preferred Skills

• Prior experience in call center/BPO/e-commerce.
• Knowledge of order management, returns, and refunds process.
• Ability to remain calm and professional under pressure.