Customer Care Executive
FAUSTO · Noida · onsite · Posted 9d ago
About a minute. You'll make an account on the way through.
About this role
We're looking for an enthusiastic, proactive, and customer-focused Customer Care Executive to join our team.
Position: Customer Care Executive
Location: Noida | On-site
Experience: Fresher / 01 Year/02 Years
Company: FAUSTO - www.fausto.in
Key Roles & Responsibilities:
- Handle customer queries and concerns via calls, emails, and WhatsApp in a professional and timely manner.
- Assist customers with order placement, tracking, cancellations, returns, exchanges, and refunds.
- Coordinate with logistics and internal teams to resolve delivery-related issues and ensure a seamless shopping experience.
- Manage customer complaints efficiently and ensure timely resolution.
- Maintain accurate records of customer interactions, feedback, and resolutions.
- Follow up on pending customer issues and ensure customer satisfaction.
- Share recurring customer feedback and concerns with the relevant teams to improve the overall customer experience.
What We're Looking For:
- Fresh graduates with good communication skills in Hindi and English.
- A customer-first attitude with strong problem-solving abilities.
- Basic computer knowledge and familiarity with MS Excel/Google Sheets.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- Previous customer service experience is a plus, but not mandatory!
Why Join FAUSTO?
Be part of a growing e-commerce brand, gain hands-on experience, and build a strong foundation in customer service and e-commerce operations.
Sourced from naukri