Customer Care Executive

Lenskart is Hiring for Customer Service Associate!!

Job Title: Customer Service Associate
Department: Inbound Voice
Experience: 1-5 Years
Job Location: Vipul Square Tech, Gurugram
Employment Type: Full-Time

Job Description

We are looking for a customer-focused and enthusiastic Customer Service Associate to join our team. The ideal candidate will be responsible for handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience through professional and effective communication.

Key Responsibilities

• Handle customer inquiries through inbound calls, emails, chat, or other communication channels.
• Provide accurate information about products, services, policies, and processes.
• Resolve customer complaints and queries promptly and professionally.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Follow company guidelines, standard operating procedures (SOPs), and quality standards.
• Maintain accurate records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when required.
• Achieve assigned targets related to customer satisfaction, quality, productivity, and service levels.
• Follow up with customers to ensure timely resolution of their concerns.

Required Skills and Qualifications

• Minimum qualification: Graduate.
• Excellent verbal and written communication skills.
• Strong interpersonal, listening, and problem-solving abilities.
• Basic computer knowledge and proficiency in MS Office.
• Ability to handle customer queries with patience, empathy, and professionalism.
• Good customer-handling and conflict-resolution skills.
• Willingness to work in rotational shifts, including weekends, if required.
• Experienced candidates may apply.

Preferred Candidate Profile

• Customer-oriented with a positive attitude.
• Ability to work independently and as part of a team.
• Quick learner with strong attention to detail.
• Comfortable working in a fast-paced customer service environment.

What We Offer

• Competitive salary package.
• Training and development opportunities.
• Supportive and professional work environment.
• Opportunities for career growth and internal promotions.

Interested candidates can apply by sharing their updated resume.

Join our team and help us deliver exceptional customer experiences!

Contact Person:

Urvashi Balhara

SR. HR

[phone removed]