Customer Care Executive

Candidate can apply through:-

Contact no.[phone removed]

Mail ID:[email removed]

Job Description: Customer Service Executive

Job Title: Customer Service Executive
Department: Customer Service / Operations
Experience: Minimum 1 year of BPO experience
Qualification: Graduate in any discipline
Employment Type: Full-time

Job Summary

We are looking for a customer-focused and enthusiastic Customer Service Executive to join our team. The ideal candidate should be a graduate with at least 1 year of experience in the BPO industry, possess strong communication skills, and have the ability to handle customer queries efficiently while ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle customer queries through calls, emails, and chat, depending on business requirements.
• Provide accurate information and timely resolutions to customer concerns.
• Maintain a professional and courteous approach while interacting with customers.
• Resolve customer complaints and escalate complex issues to the appropriate team when required.
• Maintain accurate records of customer interactions and update information in the CRM system.
• Meet defined performance metrics, including customer satisfaction, quality, productivity, and response time.
• Follow company policies, standard operating procedures, and quality guidelines.
• Coordinate with internal teams to ensure timely resolution of customer issues.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 1 year of experience in the BPO or customer service industry.
• Excellent verbal and written communication skills.
• Good problem-solving and interpersonal skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to multitask and work in a target-driven environment.
• Willingness to work in rotational shifts, including weekends, if required.

Required Skills

• Customer handling and relationship management
• Effective communication and active listening
• Complaint resolution and conflict management
• Time management and attention to detail
• Teamwork and adaptability
• Basic CRM and computer proficiency

What We Offer

• Competitive salary package.
• Professional training and development opportunities.
• Supportive work environment.
• Career growth opportunities within the organization.

Interested candidates who meet the above criteria are encouraged to apply with their updated resume.