Customer Care Executive

HR Reference: HR Yashita [phone removed]

role of the Customer Service Associate (CSA) - Non-Voice,

Providing support and resolve technical issues via email and other electronic communications

Building credibility and trust with the customer by empathizing with their problem in words

Proactively understanding their needs and responding promptly to resolve their issue

Applying advanced troubleshooting techniques to provide unique solutions to the customers individual needs

Leveraging their experience to provide feedback to the team on how to improve client services

Driving customer communication during critical events

Critical Skills

Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow-up multiple tasks/details with accuracy and timeliness Ability to operate a personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Ability to perform basic mathematical functions

Ability to effectively interact with employees at all levels of the organizati

Perks and benefits

•  2-way Cab Facility
• Food

• Location: IntouchCX, 92/1 B, Electronic City Phase 1, Bangalore
• Shift Timings: Rotational Night Shifts

• Compensation: 16,000 24,000 per month

HR Reference: HR Yashita [phone removed]