KOTA · FULLTIME
Customer Care Executive
IIFL Home Finance
Kota · onsite · Posted 3d ago
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Undisclosed0–3 yrsfulltimeKota
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Section · 01
About this role
About IIFL Finance
IIFL Finance is one of the most preferred Gold Loan financing company inIndia. Having presence in 25 states and a network of 2700+ branches on a PANIndia level, our mission is to cater to the needs of all those who are lookingfor an easy swift, and low-cost financing option. Our customers can avail gold loansthrough submitting an online application or visiting any of our branches intheir vicinity. We also have an option where the customers can avail gold loansat their doorstep so that they are not deprived of financing options to fulfilltheir needs.
Our core values serve as a moral compass in all our activities. Fairness, Integrity, andTransparency - FIT is the driving force behind all that we do at IIFL. Weonly work with people who fit into our professional ethos. We are resolute inthe observance of these values and will let go of any growth opportunities thatdeem unfit.
Job Title Customer Care Executive (Gold Loans)
Job Description -
Responsible toacquire New Customers for generating Gold Loan business and for other cross sell products.
Participate in field- marketing activities toimprove the brand visibility of IIFL Finance Limited branch in the catchment areas and generate leads of prospective customers.
Drive & ensure continuous customer engagement through various channels.
Maintaining quality portfolio by tracking& controlling ROI .
Provide after salesservice to existing customers and obtain references from them to increase thecustomer base.
Strong follow up on interest collectionsto keep NPAs (non-performing assets) under control.
Desired Candidate Profile (CCE) -
Candidateswith 6 months of sales experience in Banking & Financial Services can applyfor the role.
Fresherswith flair in Sales can also apply.
In summary,the role focuses heavily on sales - acquiring new customers, engaging withexisting ones, ensuring portfolio quality, and collecting payments to minimizedefaults. Brand building through field marketing is also a key component.
CTC Upto 2.37 Lacs ( for Non Metro) / 2.8Lacs ( for Metro )
Incentives extra - Best in the industry
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
non-performing assetsGold LoanCustomer CareAftersalesgold loansportfolio qualityLoansBankingbrand visibilityfinancingSwiftField MarketingSalesFinancial ServicesBrand Buildingfinancemarketing
Section · Company
About IIFL Home Finance
IIFL Home Finance
NBFC
4.6k+
employees
Gurgaon / Gurugram, Haryana
India
₹6.6L PA avg
Avg at IIFL Home Finance
About
Provides a variety of financial services including loans and advisory, aiming to meet diverse client needs with convenient financial solutions.
Industries
NBFCFinancial Services
Employee ratings
10 reviews
3.8/ 5
Culture
4.0
Career growth
3.4
Work-life
4.2
Employees rate it well for
Overall Company38Compensation & Benefits37
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