Customer Care Executive

Roles and Responsibilities

• Handle customer queries via chat, ensuring timely resolution and excellent service quality.
  
• Provide accurate and empathetic responses to customers' concerns, addressing their needs effectively.
  
• Utilize problem-solving skills to resolve complex issues efficiently, escalating when necessary.
  
• Maintain a high level of product knowledge to provide informed solutions to customers.
  
• Collaborate with internal teams to resolve technical issues and improve overall process efficiency.