DELHI · FULLTIME
Customer Care Executive
DentalKart
Delhi · onsite · Posted 4d ago
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Section · 01
About this role
Key Responsibilities:
- Handle inbound and outbound customer calls, emails, and chats.
- Address customer inquiries, complaints, and provide solutions promptly.
- Maintain records of customer interactions and transactions.
- Provide accurate product/service information to customers.
- Process orders, applications, and requests.
- Follow up with customers for feedback and resolution.
- Coordinate with internal teams to ensure customer satisfaction.
- Meet or exceed customer service KPIs (e.g., response time, resolution time, etc.).
Requirements - Skills:
- Consistent attendance, punctuality, and adherence to assigned schedules.
- Self-motivated, disciplined, and adaptable approach to work.
- Strong customer service orientation with a professional and courteous approach.
- Excellent written and verbal communication skills.
- Proficiency in chat handling and customer correspondence.
- Strong voice-based customer handling and call management skills.
- Ability to identify customer requirements, probe effectively, and provide appropriate resolutions or escalation.
- Strong problem-solving and decision-making abilities.
- Ability to demonstrate ownership and accountability for customer cases until appropriate resolution.
- Ability to work effectively in a target-driven and team-oriented environment.
- Personality Traits:
- Customer-focused with a positive attitude.
- Patience and empathy in handling customer concerns.
- Ability to multitask and work under pressure.
Benefits Benefits- Competitive salary
- Opportunity to work with the fastest growing Dental brand
- Exposure to CRM and customer-support platforms such as Zoho Desk, SalesIQ, and Smart flow
- Professional learning and development opportunities
- Cross-functional exposure with Service, Operations, Sales, Logistics, and other teams
- Opportunity to develop skills in customer relationship management, problem-solving, and case resolution
- Supportive and team-oriented work environment
- Opportunity for career growth and increased responsibilities based on performance
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- Competitive salary
- Customer-focused with a positive attitude.
- Consistent attendance, punctuality, and adherence to assigned schedules.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Section · Company
About DentalKart
DentalKart
Internet
350
employees
2016
10 years old
new delhi, delhi
India
₹3.8L PA avg
Avg at DentalKart
About
Dentalkart proudly stands as India's foremost online hub for dental shopping, boasting an extensive selection of over 20,000+ products. Our overarching vision is to pioneer the most reliable and seamless commerce platform in India, delivering transformative experiences for both buyers and sellers alike. With our swift delivery services reaching even the most remote regions, Dentalkart has emerged as the preferred choice for hundreds of thousands of dentists across the nation.
Industries
Employee ratings
10 reviews
Culture
4.0
Career growth
3.3
Work-life
3.9
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