Customer Care Executive

Role & responsibilities

• Handle customer enquiries through phone, email, WhatsApp and other communication channels.
• Provide clear and accurate information about Blind Origin products, pricing, customisation options and order processes.
• Share catalogues, product details, quotations and other relevant information with customers.
• Assist in converting enquiries into confirmed orders through timely and professional follow-ups.
• Process customer orders accurately and ensure all order details, specifications and delivery requirements are properly recorded.
• Coordinate with the Corporate Sales, production, packaging and dispatch teams to ensure smooth execution of orders.
• Maintain updated records of customer enquiries, quotations, orders, payments and follow-ups.
• Keep customers informed about order status, dispatch and delivery timelines.
• Follow up on payments and required documentation where necessary.
• Assist with invoices, purchase orders and other sales-related documentation.
• Handle customer concerns or complaints professionally and coordinate appropriate resolutions.
• Support repeat business by maintaining regular communication with existing customers.
• Assist with ecommerce, corporate, institutional and bulk orders where required.
• Provide general back-office and administrative support related to sales and order fulfilment.
• Carry out other reasonable responsibilities related to customer service, inside sales and operations as may be assigned from time to time.

Preferred candidate profile

• 2-4 years of experience in customer service, customer care, inside sales, sales coordination, order processing preferred.
• Good spoken English & Hindi; Excellent written skills in English would be an added advantage.
• Strong communication and interpersonal skills.
• Comfortable speaking with individual as well as corporate customers.
• Good follow-up skills and ability to handle multiple enquiries at the same time.
• Organised, detail-oriented and capable of maintaining accurate records.
• Comfortable using email, WhatsApp, Excel and basic office applications.
• Experience with CRM software, ecommerce platforms or order-management systems would be an advantage.
• Should be responsible, dependable and able to coordinate effectively with different internal teams.
• Customer-focused with a positive and solution-oriented approach.

Perks and benefits

• Opportunity to work with a unique and fast-growing purpose-driven lifestyle and gifting brand.
• Exposure to both B2C and corporate/B2B customers.
• Opportunity to develop experience across customer service, inside sales, order management and business operations.
• Work closely with the sales and management team.
• Hands-on exposure to customised, corporate and bulk gifting projects.
• Training on Blind Origin products, customer communication and internal processes.
• Scope for increased responsibilities and career growth based on performance.
• Regular office-based working environment at Andheri East, Mumbai.
• Opportunity to contribute to a business that creates meaningful employment for the blind in art.