Customer Care Executive

1. Customer Calling: Make outbound calls to prospective and existing customers to generate enquiries and promote vehicle sales.

2. Lead Management: Handle incoming enquiries from telephone calls, websites, digital platforms, and other sources, and record them in the CRM system.

3. Customer Follow-up: Follow up with prospective customers regarding vehicle enquiries, test drives, bookings, offers, and purchase decisions.

4. Appointment Scheduling: Schedule showroom visits, test drives, and meetings with Sales Executives and coordinate with the Sales Team.

5. Customer Feedback: Collect feedback from customers after showroom visits and vehicle deliveries, and coordinate with the concerned team to resolve complaints.

6. Database Management: Maintain accurate customer information, call records, lead status, follow-up schedules, and daily activity reports in the CRM system.

7. Sales Support & Target Achievement: Achieve assigned calling, lead conversion, appointment, and customer engagement targets while ensuring professional communication and customer satisfaction.