Customer Care Executive

Responsibilities

• Handle customer queries through calls, email, WhatsApp, chat, and other channels.
• Resolve complaints, product/service issues, and requests promptly.
• Provide accurate information about products, orders, payments, delivery, returns, and refunds.
• Coordinate with internal teams to resolve customer issues within timelines.
• Follow up on pending complaints and ensure proper closure.
• Maintain accurate records of customer interactions and complaints.
• Identify recurring customer issues and share feedback with relevant teams.
• Ensure customer satisfaction and maintain professional communication.
• Meet defined service levels, response time, and customer satisfaction targets.

Skills

• Good verbal and written communication skills.
• Customer handling and problem-solving skills.
• Basic computer and MS Office/CRM knowledge.
• Ability to handle multiple queries and priorities.
• Good listening and interpersonal skills.
• Strong follow-up and coordination skills.

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