Customer Care Executive

Role & responsibilities

• Handle customer queries and concerns related to post-sales services.
• Provide timely and accurate resolutions to customer issues.
• Coordinate with internal teams to resolve customer complaints and service requests.
• Follow up with customers to ensure satisfactory resolution.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Ensure a positive customer experience throughout the post-sales journey.
• Adhere to defined customer service processes, quality standards, and TATs.

Preferred candidate profile