Customer Care Executive

Roles and Responsibilities

• Provide customer support through phone calls, emails, and chats to resolve their queries and concerns.
  
• Handle customer complaints and feedback in a professional manner to ensure high levels of satisfaction.
  
• Assist customers with product information, orders, returns, exchanges, and other related issues.
  
• Maintain accurate records of customer interactions using CRM software.
  
• Collaborate with internal teams to resolve complex issues or escalate matters when necessary.