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    Job · 20500985

    MUMBAI · FULLTIME

    Customer Care Executive

    D Mart

    D Mart

    Mumbai · onsite · Posted 13d ago

    Sourced fromNaukri
    Undisclosed0–4 yrsfulltimeMumbai

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    Section · 01

    About this role

    Roles and Responsibilities:


    - Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.
    - Actively follow up with internal cross-functional teams to resolve customer complaints.
    - Prepare weekly, fortnightly, and monthly MIS reports.


    Preferred Background and Experience:


    - Educational background: Graduation.
    - Excellent written and oral communication skills with a strong command of English.
    - Proficiency in MS Word and MS Excel.


    Working - 5days a week,Woff Rotational.


    Email- [email removed]


    Sourced from naukri

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    Section · 02

    Skills

    Customer CareBpo Customer ServiceInbound CallsInbound Voice ProcessInbound Sales

    Section · Company

    About DMart

    D Mart

    D Mart

    Retail

    14.0k+

    employees

    2002

    24 years old

    Mumbai, Maharashtra

    India

    ₹4L PA avg

    Avg at DMart

    About

    Supermarket chain providing a diverse range of essential household products at competitive prices, addressing the consumer demand for affordability and convenience.

    Industries

    Retail

    Employee ratings

    10 reviews

    3.9/ 5

    Culture

    3.9

    Career growth

    3.4

    Work-life

    3.9

    Employees rate it well for

    Job Security42Company Culture39

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