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    Job · 19713449

    Dermatouch logo

    Customer Care Executive

    Dermatouch · Ahmedabad · onsite · Posted 22d ago

    Not disclosed1–3 yrsfulltimeSourced fromFoundit

    About a minute. You'll make an account on the way through.

    About this role

  1. Handle inbound & outbound calls, WhatsApp, and emails professionally and empathetically

  2. Address customer queries related to product usage, order status, returns, payments, etc.

  3. Coordinate with logistics and warehouse teams for order dispatch, delivery, and returns

  4. Log customer feedback and escalate unresolved issues to relevant teams.

  5. Maintain daily records of interactions using CRM or ticketing tools

  6. Assist in RTO/replacement follow-ups, delivery concerns, and refund-related queries

  7. Educate customers about Dermatouch products and skincare routines

  8. Ensure first-contact resolution and drive customer satisfaction (CSAT)

    9. Requirements

  9. Graduate or Diploma in any discipline

  10. 1–3 years of experience in a customer support/customer success role (D2C or eCommerce preferred)

  11. Excellent communication in English and Hindi (knowledge of regional languages is a plus)

  12. Ability to work in evening/night shifts and weekends (if required)

  13. Proficiency in handling CRM tools, Excel, WhatsApp Business, and Email

  14. Patience, problem-solving skills, and a customer-first mindset

    15. Sourced from foundit

    Skills

    emailWhatsApp BusinessCRM Toolsexcel

    About Dermatouch

    Dermatouch logo

    Dermatouch

    Ahmedabad, Gujarat

    India

    ₹5L PA avg

    Avg at Dermatouch

    About

    Dermatouch is a skincare brand that provides cosmetics and skincare products. Dermatouch operates as an e-commerce company offering skin care products for a range of skin conditions, including acne, scars, and pigmentation. Its product range includes items such as a 2% salicylic acid face wash, a pigmentation cream, and a 1% salicylic acid toning essence. The company also offers bundled kits containing multiple products, such as one labeled for acne and pores and another for pigmentation and blemishes. Product formulations include ingredients commonly used in skin care for exfoliation and tone management.

    Industries

    BeautyCosmeticsE-Commerce

    Employee ratings

    10 reviews

    4.7/ 5

    Culture

    4.9

    Career growth

    4.7

    Work-life

    4.8

    Employees rate it well for

    Overall Company47Company Culture46

    Find them on

    WebsiteLinkedInAmbitionBox reviews

    Customer Care Executive · waiting for your command