Customer Care executive
Kshema General Insurance · Hyderabad · onsite · Posted 23d ago
Undisclosed0–2 yrsfulltimeSourced from
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About this role
Job_Description":"
We are seeking a dedicated and customer-focused individual to join our domestic call center team as a Customer Care Representative. The ideal candidate will be responsible for handling inbound and outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer inquiries via phone in a professional and courteous manner.
- Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues efficiently and with empathy
- Maintain records of customer interactions and transactions.
- Follow communication scripts and standard operating procedures.
- Escalate unresolved issues to the appropriate department.
- Meet daily and monthly call targets and quality benchmarks.
RequirementsRequirements:
Experience of 0-2 year in a domestic call center
Qualifications:
- Minimum graduate
- Proficiency in Hindi and/or regional languages; basic English communication skills.
- Prior experience in a call center or customer service role is an advantage.
- Good listening skills and patience.
- Ability to work in a fast-paced environment.
- Basic computer knowledge (MS Office, CRM tools)
BenefitsNA
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- Minimum graduate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactioncrmBasicCustomer Care RepresentativeOutboundCustomer ComplaintsStandard Operating ProceduresCustomer Care ExecutiveMS Office
About Kshema General Insurance
Kshema General Insurance
Insurance
1k+
employees
2018
8 years old
Hyderabad / Secunderabad, Telangana
India
About
Kshema General Insurance specializes in digital insurance services to protect agricultural cultivators from financial shocks caused by adverse climatic conditions.
Industries
Insurance
Employee ratings
302 reviews
4.3/ 5
Culture
4.2
Career growth
4.0
Work-life
4.3
Employees rate it well for
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