Customer Care Executive

Roles and Responsibilities

• Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
  
• Provide accurate information about products/services to customers through various communication channels (phone, email, chat).
  
• Identify customer needs and escalate complex issues to senior team members or supervisors when necessary.
  
• Maintain records of all interactions with customers using CRM software or other tools.
  
• Meet performance targets set by the company for call handling time, resolution rates, and quality metrics.