Customer Care Executive

Role & responsibilities

• Handle customer inquiries and resolve complaints in a timely and professional manner.
  
• Provide accurate information about products, services, billing, and account details.
  
• Maintain and update customer records in the system.
  
• Coordinate with internal departments to resolve customer issues.
  
• Escalate complex problems to the concerned team when required.
  
• Ensure high levels of customer satisfaction and service quality.
  
• Follow company policies and customer service standards.
  
• Maintain proper documentation of calls, emails, and interactions.

Preferred candidate profile

• Bachelors degree in any discipline.
  
• Good communication skills (English & Tamil preferred).
  
• Strong problem-solving and interpersonal skills.
  
• Basic knowledge of MS Office and computer applications.
  
• Ability to handle customer queries calmly and professionally.
  
• Prior experience in customer service / call center is an added advantage.