Customer Care Executive

Role & responsibilities

• Handle inbound and outbound calls on a daily basis.
• Follow structured communication scripts while maintaining a natural conversation flow.
• Identify customer needs, clarify information, and provide accurate solutions or alternatives.
• Maintain high customer satisfaction through professionalism and empathy.
• Attend client meetings to understand requirements and implement necessary updates
• Prepare and share daily/weekly performance reports in prescribed formats.
• Manage and update data using Google Sheets and MS Excel.
• Identify process improvement areas and recommend enhancements.

Eligibility Criteria

• Graduation is mandatory.
• Minimum 60% aggregate in academics.
• 6 months to 1 year of relevant experience (Freshers are eligible).
• Strong spoken and written English skills (Mandatory).
• Excellent verbal communication and active listening skills.
• Proficiency in MS Excel and Google Sheets.
• Must own a laptop.
• High-speed Wi-Fi connection at home.
• 1 new Airtel SIM card required.