Customer Care Executive

Roles and Responsibilities :

• Handle customer inquiries through phone calls, emails, and chats in a timely and professional manner.
• Resolve customer complaints and issues by providing effective solutions and alternatives.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for call handling time, resolution rates, and first-call resolution.

Job Requirements :

• 0-1 year of experience in BPO/Call Centre environment or related field.
• Strong communication skills with excellent verbal fluency in English language.
• Ability to work on blended processes involving both voice and non-voice transactions (e.g., chat).
• Basic computer knowledge with proficiency in MS Office applications.