Customer Care Executive
Saffron Studios · Mumbai · onsite · Posted 27d ago
About a minute. You'll make an account on the way through.
About this role
Hey Bianca here from the HR department at saffronstays.
wanted to connect with you regarding a job placement .
Company Breif :
SaffronStays curates private vacation home experiences, making our guests' vacations authentic and memorable. We bring to our guests unforgettable, private, and exclusive vacation homes where families can bond with loved ones whilst enjoying home-like hospitality and certainty of service standards.
We have 250+ homes in the best destinations across India & are looking to increase our presence on a national level.
Designation: Executive/Sr. Executive
Role: Customer Care
Qualification: Graduate in any discipline
Experience: 2-3 years
Industry Preferred: Hospitality, Aviations
Location: Wadala, Mumbai
Scope of the Role:
Customer Care Executive will ensure that all guests who stay with SaffronStays are satisfied with their experience. Core functions include customer satisfaction, quick resolution of any customer issues, Feedback and reviews from all guests and continuous customer engagement.
Key Roles & Responsibilities:
Be the SPOC for the customer post-booking confirmation
Resolve any customer issues post-booking confirmation
Coordinate with guests for feedback and reviews
Will have to cross-sell and up-sell the product to the possible customers
Key Requirements & Skills:
Excellent communication skills
Empathy
Ability to foster relationships with customers
Problem-solving skills
Company Website is: www.saffronstays.com
Sourced from naukri