Customer Care Executive

Role & responsibilities

• Handle inbound and/or outbound calls from international customers.
• Understand customer queries and provide accurate and timely resolutions.
• Maintain a professional and courteous tone throughout customer interactions.
• Follow defined call-handling procedures, scripts, and quality standards.
• Document customer interactions and update information accurately in the CRM/system.
• Escalate complex issues to the appropriate team when required.
• Meet assigned targets related to call quality, productivity, customer satisfaction, and attendance.
• Maintain confidentiality of customer and company information.
• Work effectively in a team and contribute to overall process performance.

Preferred candidate profile

• Excellent spoken English and strong communication skills.
• Good listening and comprehension abilities.
• Comfortable speaking with customers from different countries and cultures.
• Basic computer knowledge and familiarity with MS Office/CRM systems.
• Ability to work under pressure and handle challenging customer interactions professionally.
• Willingness to work in rotational shifts, including night shifts.
• Freshers and experienced candidates can apply, depending on the process requirements.

NAINA - [phone removed]